The industry standard for video conferencing is currently Zoom.
Due to COVID-19, virtual homeschooling is a reality. In my adventures of school design, there is a constant cry over the lack of 'student voice.' Input needed ranges from curriculum to the physical environment. But we constantly expect the student to come to us, instead of meeting them where they are. In this case, we require them to use our extremely corporate software.
Zoom has some great features and 200 million users, with 81,900 of the customers having 10 or more employees. But when I am not on a conference call (that probably could have been an email) I never use Zoom. When I game with friends, the virtual communication software of choice is Discord.
Discord has a user base of over 250 million registered with 14 million daily active users. Most of that user base was driven by the need to connect with friends playing video games such as Fortnite (or in my case, Rocket League.) Fortnite has 250 million registered players (and has topped at 10.8 million concurrent users.) The most helpful statistic I've found for my argument is 56% of players are age 10-25.
Unfortunately, I don't have better statistics than this and Discord lacks some of the features that businesses and teachers need at times. However, here is a valid hypothesis: There are MANY more student-aged Discord users than Zoom Users. And discord is constantly updating its technology to meet the demands of its users.
Wouldn't it be beneficial to meet the student where they are?